Terms & Conditions

Gift Voucher – Terms and Conditions

1. Issuer
   Gift vouchers are issued by Sumac Room, a trading entity registered in the United Kingdom and located in Milton Keynes. The voucher is a form of non-refundable store credit.

2. Redemption & Scope of Use
   Vouchers are redeemable exclusively at Sumac Room, Milton Keynes, and may only be used to cover food and/or drink consumed on-site. Vouchers are not valid for delivery, takeaway, or third-party purchases unless explicitly agreed in writing.

3. Booking Requirements
   Reservations are strongly advised. Customers must state their intention to use a gift voucher at the time of booking and present the voucher (physical or digital) to staff upon arrival. Failure to notify in advance may result in refusal to honour the voucher on the day.

4. Validity Period
   Unless otherwise stated, vouchers are valid for 12 months from the date of issue. The expiry date is final and cannot be extended. Expired vouchers will not be honoured.

5. Non-Refundable & Non-Exchangeable
   Gift vouchers are non-refundable and may not be exchanged, transferred, resold, or redeemed for cash or credit, in part or in full.

6. Partial Redemption
   If the total spend is lower than the voucher value, the unredeemed balance will remain valid until the expiry date. No cash or credit will be issued for unused balances unless legally required.

7. Lost or Stolen Vouchers
   The customer is responsible for safeguarding the voucher. Sumac Room will not be liable for lost, damaged, or stolen vouchers. Replacement is at the restaurant’s discretion and may incur an administrative fee.

8. Exclusion Periods
   Vouchers may not be redeemable during specific blackout periods (e.g., Christmas Eve, New Year’s Eve, Valentine’s Day) or on days with fixed-price or promotional menus. These dates will be published in advance and may change.

9. No Use with Other Promotions
   Vouchers may not be used in conjunction with promotional discounts, offers, or special menus, unless agreed in advance or stated on the voucher.

10. Transferability
    Vouchers are transferable to other individuals unless marked “Non-transferable.” Any misuse will result in cancellation without refund.

11. Right of Cancellation (Distance Selling Regulations)
    In accordance with UK law, customers purchasing vouchers online or by phone have the right to cancel within 14 days from the date of purchase, provided the voucher has not been redeemed. To exercise this right, contact us in writing.

12. Data Protection
    Customer data collected in relation to voucher sales is handled in accordance with the UK Data Protection Act and GDPR. We will only use personal data to process the transaction and manage bookings. For more information, refer to our privacy policy.

13. Liability
    Sumac Room is not liable for any failure or delay in performance due to events outside its reasonable control, including but not limited to acts of nature, strikes, or public health restrictions.

14. Variation and Termination
    We reserve the right to amend these terms and conditions at any time without prior notice. The version in force at the time of booking shall apply.

15. Jurisdiction
    These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.